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mjb2023
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Message 1 of 2
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HP All in One won't recognize USB Recovery Manager

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HP All in One Model 22-b013w
Microsoft Windows 10 (64-bit)

I am trying to reset to factory settings. The recovery drive was corrupted/deleted, so I downloaded Recovery Manager for this model to USB.
The PC recognizes the USB ... I can see it under This PC as the E: drive. However, no matter how I try to get it to boot from the USB, it will not. There is not an option to boot from USB. I have updated the BIOS. I tired disabling Secure Boot. I have tried through Windows, tried to change boot order (no USB listed), etc. Is there a way to reset to factory settings from w/in Windows? By accessing the Recovery Manager through the E: drive? Any other advice or direction? Thank you.

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WAWood
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Message 2 of 2
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@mjb2023 

The built-in factory reset depends critically on the contents of the Recovery drive, and if that was corrupted, as you claim, such a reset will not work.  You would have to use external media.

 

Some modern PCs have an additional UEFI/BIOS setting that Disables booting from portable media.  This is NOT the same as Secure Boot.  You would have to go into the UEFI/BIOS Settings and look for that.  I had to disable that on a recent EliteDesk in order to boot from USB stick.

 

Good Luck

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