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shysworld2010
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HP All in one 24 -f0060

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HELP.!

 

My daughter's computer has a line in the center and it just appeared? The computer seems to work fine? It looks like its multiple colors just in one line. What do I do? Can I fix this? 

 

Would appreciate suggestions and recommendations, as lord knows the kids need the computer at home right now.

 

Thank you in Advance!

 

concerned Mama

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WAWood
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@shysworld2010 

Please describe the line in more detail.  This is most likely a video hardware failure, either the screen, or the video chip, or both.

 

If you can connect an external monitor see if the line is there also.  If it IS, then it's a video chip failure and those can not be replaced -- that would require disassembling the entire PC and replacing the motherboard, since the chip is soldered to that.  And that is likely to cost more than replacing the PC.

 

Similar story if the line is NOT there -- as that means the built-in screen is failing and the cost of having that replaced is similar.

 

If it is possible, to find out the problem, you would need to be able run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck

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