HP Chromebook wont enter "ChromeOS is missing or damaged"

[Hudson8]

HP Chromebook wont enter "ChromeOS is missing or damaged"

[Nal_NR]

Hi @Hudson8,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with "ChromeOS is missing or damaged"

Prevent or resolve the issue by updating the Chrome OS to M73 w/ version Google_Snappy.9042.220.0 (or later) and performing an MRC retraining.

Procedure 1: Check the version

1. Open a Chrome browser window.
2. Type this path into the address bar: chrome://system and press Enter.
3. Scroll down to the bios_info section.
4. Expand the section.
5. Check the version: (Google_Snappy.XXXX.XXX.X).
6. 
   
   
   If the version is lower than 9042. 206.0, it must be updated; continue to Procedure 2.
   
   If the version is 9042. 220.0 or higher, make sure the system has been restarted to initiate FW updates. During restart, the screen may be blank for ~50 – 70 seconds. This is expected behavior while FW updates are completed.

Refer to this document for further assistance. 

Keep me posted for further assistance.
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