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HP Recommended

I recently purchased a new HP Slim Desktop 260-a010 computer and have only had it a few days. To date, the majority of updates installed fine, but this one I'm asking about is being a problem. I have made 3 attempts to get it to install, with each attempt taking longer than 3 hours !! This is a ridiculous amount of time for something like this to complete it's installation !! What can be done to correct this problem?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi! Welcome to HP Forums a great way to get support.

 

Please check this link to update the bios:

http://hp.care/2bLJV0H

 

If this update doesn't work, I would require more information. Let me know the error message.

 

Let me know how it goes.

 

Thanks and have a great day.

DavidSMP
I am an HP Employee

View solution in original post

7 REPLIES 7
HP Recommended

Hi! Welcome to HP Forums a great way to get support.

 

Please check this link to update the bios:

http://hp.care/2bLJV0H

 

If this update doesn't work, I would require more information. Let me know the error message.

 

Let me know how it goes.

 

Thanks and have a great day.

DavidSMP
I am an HP Employee

HP Recommended

Thank you for your help. This installed fine. Now, maybe you can tell me why I have to manually turn on and off my monitor when I start or shut down my computer? I've looked through everything I can to find a solution, but have been unsuccessful in doing so.

HP Recommended

 

Hi!

 

Glad to know that it worked. Thanks for replying. Please let me know the model # of the monitor to assist you better.

 

Thanks and have a great day!

DavidSMP
I am an HP Employee

HP Recommended

HP W2082a .

HP Recommended

Hi!

 

Thanks for replying. I checked your post.

I see that your monitor needs to be manually powered on and off when you start or shut down the computer.

Please try to reset the monitor to original factory settings.

I will also send you a link to troubleshoot the monitor.

 

Link:

 

http://hp.care/2bOpOza

 

Thanks and Have a great day. Please keep me informed.

DavidSMP
I am an HP Employee

HP Recommended

Once again, thanks for your help !! The reset worked, and it shut down as normal. I really appreciate all your help !!

HP Recommended

Hi,

 

Thanks for replying. I am glad that it worked.  

🙂

 

Take care and have a great day.

 

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.