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CalTech8
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HP Curved 34 AIO no power...beeps

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HP Curved 34 AIO

Hi all,

 

So I have a computer here, AIO 34-b120qe. 

 

The dog chewed through the power cord. Bought another one but won't turn on. I'm getting a beeping code 6 slow, 8 fast. I can't find any code lists anywhere for this thing. Anyone know what it means? 

 

Multi-meter shows new AC adapter is OK. Thanks for the help!

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WAWood
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@CalTech8 

You said your dog chewed through the power cord -- which would probably short out the charger -- and while I would not think that would also damage the PC, we have no way of being sure about that.

 

This is a difficult situation because the HP All-in-One is basically a big laptop with external keyboard and mouse.  Since HP divides their support threads for beep codes between desktops and laptops, you will probably have to look at BOTH to make sense of the codes you are hearing.

 

Since the PC is a desktop, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/bph07107?jumpid=reg_r1002_usen_c-001_title_r0001

 

Since the PC is a laptop, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001

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If it is possible, to find out the problem, you would need to be able run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If it is NOT possible, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm


Good Luck

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I am a volunteer and I do not work for, nor represent, HP
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CalTech8
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Yeah, I was listening not watching. It was 3 and then 4. 

 

I know what it was. New adapter wasn't right. Not enough power. New adapter should take care of it. Thanks!

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WAWood
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@CalTech8 

Good to see you got it sorted.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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