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STAMPER2
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HP DESKTOP WINDOWS 10 PC WARRANTY FOR SOFTWARE ON 6 MONTH OLD HP PC

HP Recommended
ENVY 590-P0086
Microsoft Windows 10 (64-bit)

WHAT IS THE HP SOFTWARE WARRANTY ON A 6 MONTH OLD WINDOWS 10 DESKTOP?

I HAD TO SEND MY PC BACK TO THE FACTORY FOR REPAIR ON A DEVECTIVE MEMORY CHIP.

i GOT THE PC BACK WITH THE HARD DRIVE WIPED AND WINDOWS 10 64 BIT HOME SOFTWARE INSTALLED.

WHEN I BOUGHT THE PC IT CAME WITH A RECOVERY "D" PARTITION SET UP ON THE THE C- DRIVE.

HP REFUSES TO REINSTALL THE D RECOVERY PARTITION. THEY SAY IT WILL COST ME A $17.00 / MONTH SOFTWARE PLAN FOR HP TO REINSTALL THE D- RECOVERY PARTITION.

ANY ONE HAD THIS HAPPEN ON A 6 MONTH OLD DESKTOP PC?

2 REPLIES 2
banhien
Level 19
Level 19
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Message 2 of 3
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HP Recommended

@STAMPER2 

 

Unless HP has made a change. I know

 

(a) For hardware: 1 full year,

(b) For software: only 3 months

 

You do not need to re-install Recovery partition. You can use Cloud Recovery Tool

         

            https://support.hp.com/us-en/document/c06162205


Regards.

BH
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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@STAMPER2 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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