• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-13-2021 12:19 PM

HP Recommended
Product: HP ENVY All-in-One - 27-p014
Operating System: Microsoft Windows 10 (64-bit)

Have a ....

HP ENVY All-in-One - 27-p014
Product number:M9Z75AA
Hard drive died and installed a new SSD, installed WIN10 Ent WinVer 20H2, came to HP to download drivers and all I can find is BUY USB restore media?!?!  I have been doing IT for a LONG time and never had to pay to get the drivers I need when hard ware dies.  Can someone tell me perhaps if I was just not looking in the right place?
 
 
Thank you.
2 REPLIES 2

‎03-13-2021 12:22 PM

HP Recommended

I should note that I did try and buy the  USB media (assuming I could extract the needed drivers, and not need to run the new install).  But when I went to the URL it send you to at paymenthp.com the site would not process my payment method (VISA) and also thought it strange that the paymenthp.com site was not secure???

Was this reply helpful? Yes No

‎03-13-2021 12:45 PM

HP Recommended

@Azurden 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Your model series Home Page here:

HP ENVY 27-p000 All-in-One Desktop PC series (Touch) 

 

Drivers and Software here:

Software and drivers for HP ENVY 27-p000 All-in-One Desktop PC series (Touch) 

 

Specifications here:

HP ENVY 27-p014 TouchSmart All-in-One Desktop PC Product Specifications

 

Not sure what is going on with the specific model page.

Use the Drivers for the series.

Check your Device Manager for specifics.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.