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Jessifer1926 Honor Student
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HP ENVY Printer Can't print photos on the 4x6 paper

HP Window Photo 7858
Microsoft Windows 10 (64-bit)

Does not print photo

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Jessifer1926 Honor Student
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HP ENVY Printer Can't print photos on the 4x6 paper

HP Envy Photo 7858

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HP Support Agent
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HP ENVY Printer Can't print photos on the 4x6 paper

@Jessifer1926

 

Welcome to the HP Support Community!

 

Loading the photo papers in the right way and checking the print settings may resolve this issue. Let us try these steps: 

 

Refer to this document to know how to load photo papers and to check the print settings. If the issue persists, proceed to the next step.

 

Step 1: Clean uninstallation of Pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Step 2: Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try to print.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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