• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-12-2022 10:18 PM

HP Recommended
Product: HP ENVY Desktop - TE01-0175xt
Operating System: Microsoft Windows 11

I tried to print a document to my HP Office Pro 8620 from my HP ENVY TE0175XT Desktop PC running on Windows 11 but the the PC could not find the printer.  This has happened twice before and  rebooting the PC resolved the issue.  This time it did not after three reboots.  I opened up MANAGER  to look at the connected devices and noticed the PC icon had a yellow exclamation on it. I investigated and found out there was an important BIOS update that needed to be installed.  I did that and the PC needed to reboot.  I clicked OK and  the machine shut down but did not reboot.   It started; the fans were running; the optical drive worked and would start reading a DVD; the machine would warm up and it sounded like it always did but no boot up.  The monitor would indicate that there was no signal and would go to sleep.  The PC will turn on but will not respond to the Repair DVD disk nor to any of  the HP UEFI diagnostic thumb drives I installed including the System Recover thumb drive.  I did carefully change out the CMOS battery after first holding the power button for three minutes before installing it.  Nothing changed.  No boot up.  I have had no problems  with this PC purchased January 2020 until I upgraded to Windos 11.   Help!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.