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‎01-08-2021 12:35 PM

HP Recommended
Product: HP Elitedesk 800 G4 DM 35W
Operating System: Microsoft Windows 10 (64-bit)

we are seeing the device encryption support for all our HP G4 800 Elitedesk showing under msinfo32 as 'Reason for failed automatic device encryption ; Un-allowd DMA capable bus/device detected." Opening up a case with Microsoft, they asked to find the device id so that we can add in to the registry

BitLocker drive encryption in Windows 10 for OEMs | Microsoft Docs

 

How do we find out these information ?

3 REPLIES 3

‎01-29-2021 02:20 AM

HP Recommended

> Microsoft asked to find the Device ID

 

Shame on them -- they should have told you how to find it.

 

1. Hold down the "Windows" key (bottom left corner of your keyboard)

2. Tap the "E" key, once, and then release that held-down key.

3. Windows Explorer will open.

4. Down the left-edge, look for something like "My Computer".

5. Click with the second (usually the right-side) mouse-button, and choose "Properties".

 

Does this display the Device ID?

 

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‎01-29-2021 03:40 PM

HP Recommended

Hello - sorry my question was more about which device is causing conflict.

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‎02-01-2021 03:31 PM

HP Recommended

>  which device is causing conflict

 

Within Device Manager, expand the "USB" section, to see which USB devices are connected. Does that give you any "hint" ?

 

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