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Locked

‎01-16-2021 04:37 PM - edited ‎01-16-2021 06:47 PM

HP Recommended
Product: HP ENVY Desktop 750-055xt
Operating System: Microsoft Windows 10 (64-bit)

I have a HP ENVY 750-055xt desktop computer running Windows 10. When I turn it on it boots and opens Windows to my desk top as if everything is fine, but after about 1 to 2 minutes of use the mouse and screen locks. I cannot get out by going to the task manager and stopping the program. It will not let me do anything. In order to shut it down I have to push the power button and hold it down until it finally shuts down. To restart of course I must push the power button. I finally started it and got to the  Windows system diagnostic and began running a fast check. The check stopped and locked up again with a failure code: GG9XV1-7N1AGG-QFFWMG-405V03. 

 

:Looking for help. I am not very computer savvy so please understand you are assisting a novice. Thanks. 

2 REPLIES 2

‎01-16-2021 04:41 PM

HP Recommended

Forgot to mention the product ID is: MDK53AV#ABA if you need it. Again thanks in advance.

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‎01-19-2021 08:10 AM

HP Recommended

@LHuck
Thank you for posting on HP Support Community

 

After reading your post, I did go through the failure ID of your product and found that Memory Module Failure (no DIMM id)

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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