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Locked

‎06-06-2022 09:01 AM

HP Recommended
Product: 9EE52AA#ABa
Operating System: Microsoft Windows 10 (64-bit)

This PC suffered a problem with the SSD not booting.

 

The Cloud recovery did not work, Keep showing problem with bios setting that was not there.

 

Used Win 10 Installation media via USB. That worked fine.

PC now boots and load Win 10 Home.

Problem is that there is an internal 1 TB Seagate hard Drive. All cables have been checked, OK.

Bios does not show the  1TB drive and there is no settings for sata drives in the Bios. 

Bios Version is 8767 VF.40 Dated 07/29/2021

Have tried using all the Bios loads available for this PC via support down loads, all show as older than installed.

Reset Bios, Pulled CMOS battery No avail.

 

I am stumped.

 

 

 

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