HP Envy freezing after 6 months of use

[FrozenOut2]

We have had a new HP Envy for 6 months.  About 1 month ago it started randomly freezing.  I would shut off the tower and have to restart my work.  I've run the diagnostics suggested by HP support and it is still freezing.  I'm not a tech wizard and when the note from support is "remove the program causing the problem" I have no idea what program that might be.  It is now freezing at least daily.  Programs running at the time are email and maybe a spreadsheet document.  Please help!

[Rainbow23]

Hi @FrozenOut2,

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP ENVY Desktop PC TPE01-3000i (4M0M1AV) wherein it keeps freezing.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

Let me know if this works.
Take care and have a good day.

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