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‎03-27-2024 05:33 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu
Operating System: Microsoft Windows 11

Was working fine yesterday, and I didn't notice anything bad happen to it. I tried unplugging everything, holding the power for 20s, and charging and powering again but that didn't work. The Laptop does still charge, so it isn't broken, but neither the keyboard nor the screen turn on. Any possible solutions?

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1 REPLY 1

‎03-28-2024 03:37 PM

HP Recommended

Here's a video from HP Support about diagnosing the issue of the laptop starting but having a black screen instead of any display:


https://www.youtube.com/watch?v=sj6kYmT7GLs

 

If the keyboard is not working, you will probably have to connect an external keyboard to do some of the troubleshooting.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Laptop Starts but No Display | Black Screen | HP Support
HP Laptop Starts but No Display | Black Screen | HP Support
youtube.com/watch?v=sj6kYmT7GLs
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
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