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HP Recommended

i haven t even been able to install windows 10 because when installing asks me for the drivers and i have tried quite a few and none of them  work for me

it should be said that i have ubuntu 20.04 installed

i will appreciate your comments.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Your PC is supported by the HP cloud recovery tool.

 

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you will have to use the utility on another PC, you will need to enter the PC's product number in the tool's search window in order to proceed to make the recovery media.

 

The PC's product number is: 5QB56AA#ABA

 

I would temporarily disconnect the 1 TB hard drive, so the cloud recovery tool doesn't install Windows on the wrong drive.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Your PC is supported by the HP cloud recovery tool.

 

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you will have to use the utility on another PC, you will need to enter the PC's product number in the tool's search window in order to proceed to make the recovery media.

 

The PC's product number is: 5QB56AA#ABA

 

I would temporarily disconnect the 1 TB hard drive, so the cloud recovery tool doesn't install Windows on the wrong drive.

HP Recommended

Good afternoon. The tool he recommended and the procedure he provided worked perfectly. I managed to install the original system. Thank you very much for your quick and accurate solution.

HP Recommended

You're very welcome. 

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