Showing results for 
Search instead for 
Did you mean: 
  • ×
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 3
75 73 1 4
Message 31 of 32
Flag Post
HP Recommended

this story on Neowin recently came out:


apparently there's a "fix" available from Windows Update for some HP users in the form of an “HP Software Component” driver.  can Hewlett-Packard (HP) confirm this?

0 Kudos
HP Support Agent
HP Support Agent
8,011 8,013 337 516
Message 32 of 32
Flag Post
HP Recommended

@TSForrest Welcome to HP Community!


As I Understand you want a fix for the error - kmode exception not handled in Windows,

Peace be unto you, I have a few steps that should help resolve this concern:


Causes of this Error:

  • Cause 1: Faulty RAM module
  •  Cause 2: Corrupt or outdated device drivers

Fixing “ Stop Code: kmode exception not handled” on Windows:

  •   Fix #1: Test your RAM
  •   Fix #2: Update or disable drivers
  •   Fix #3: Disable antivirus
  •   Fix #4: Check for new software

Description and Symptoms

The error messages, alerts, warnings, and symptoms below are tied to this error.


The error indicates that the system error handler couldn’t catch an exception generated by a kernel mode program. It’s mostly displayed as a Blue Screen Error (BSOD) or a STOP code. When this happens, the computer shuts down abruptly.


The error can be caused by one of the following situations:

  • Hardware problems
  • Incompatibility with device drivers
  • Corrupt system services
  • Recently installed software applications that might be incompatible with your Windows versions

Cause 1: Faulty RAM module

The most common cause of this error is a faulty RAM module that periodically gives read/write errors. If that’s the case, then it is advisable to scan the system memory and replace the faulty RAM module.

Cause 2: Corrupt or outdated device drivers

Sometimes the device drivers may become misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one.


Here's a related HP Forums post that seems to have helped others: Click here


Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation