HP PC Hardware Diagnostics UEFI results

[Fyffee1984]

Hi, my laptop fell off my bed quite a while ago and came up with an error screen. A friend spoke me through running a hardware diagnostics test and it came back with the following:

Testing drive: 1

SMART check: passed

Long DST: Failed

Failure id: QE1XP9-9528G1-MFPW2J-61DR03

Product id: 3QU62EA#ABU

Hard drive 1

Current version: 1. 18. 0. 0 -BIOS

It then lists a webpage to go to which came back as not working : www.hp.com/go/techcenter/PCDiags 

Then there is an option to go back to the main menu.

If someone could decipher this for me I would be very grateful. Basically I would like to know:

1 - can a picture like me fix it with simple instructions?

2 - if not, is the cost of getting it fixed going to be more than the laptop is worth seeing as I got this in 2018?

3 - is it a total dud now and shall I just smash the hard drive to smithereens and bin it?

Thanks in advance for any help received.

[itsmyname · Accepted solution]

> Long DST: Failed

The drive-test that takes a "long" time (30 minutes or more) does more testing than a "short" test.

DST == Drive Status Test

Similar to driving your automobile with a bald tire, your disk-drive is in imminent danger of a "blow-out".

If you have some skills with extracting the disk-drive from inside the laptop, and connecting it to a desktop computer, it is possible for you to do all the "labour":

1. power-off the laptop
2. disconnect its power-supply
3. remove the battery
4. disassemble to remove the disk-drive
5. connect the disk-drive as a "secondary" disk-drive in a desktop computer
6. purchase a brand-new 2.5-inch disk-drive
7. connect it as a "tertiary" disk-drive in a desktop computer.
8. use free "disk-cloning" software to try to read everything from the laptop's disk-drive, and to write everything, block-by-block, onto the brand-new disk-drive. Maybe, use "Macrium Reflect".
9. Connect the new disk-drive to your laptop, and re-assemble it.
10. Reconnect the battery & AC power, and start-up your laptop.
11. If it works fine, then, after a week, you can "smash the hard drive to smithereens", but I recommend that you just set it aside, for "just in case" reasons.

Note that the above depends on the disk-drive having enough residual "health" to read everything from it.

If it has much less "health", you may be able to connect the disk-drive to a desktop computer, and copy only your documents/E-mail/music.

Total cost: your time and the cost of a new disk-drive.

Of course, if you take it to a computer-technician, they should do something similar.

In that case, total cost: $50 to $100 for the technician's time & skills, plus the cost of a new disk-drive.

So, it's your call -- under $200 for the work, or $500 to $1500 to buy a new laptop.

[Fyffee1984]

Thanks for your reply. It is really useful and easy to understand (for a luddite! :)).

When lockdown is over a friend who does the IT at my former employer will come and see if he can fix it so I shouldn't find myself spending too much. I'm not bothered about saving my documents etc as most of them were on a cloud. To get the laptop to factory reset so I can resell, put towards the cost of a new laptop will be good enough.

Thanks again for your help!