HP Pavilion 570-p010na Desktop PC can not be reset in windows settings

[lramsay6701]

Hello,

I have tried to do a factory reset on my windows 10 pc. I have tried each option, via the settings on the system, and the windows advanced options (shift + restart). When I try each option, it will get to different levels of completion then read that there was an error resetting the pc. 

It is getting really frustrating, and I can't seem to find a way around it.

Thank you in advance. 

[lramsay6701]

UPDATE: The message reads: 

There was a problem resetting your PC, No changes were made

If it helps.

[IT_WinSec · Accepted solution]

Where there's a will, there is a way 🙂

For whatever reason the process fails. You can reset this PC by performing clean Windows 10 reinstallation. here is how to do it

Windows reinstallation / clean installation :

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

Make sure you select the proper version (32 or 64 bit / Home or Pro) 

Media Creation tool will always provide you with the latest Windows version/build - now 1803 Spring Creators Update.

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity)

When ready with the USB drive or with the DVD:

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

- After successful Windows installation, install drivers taken from HP web site or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation

- You may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite

Hope this helps. Let me know how it goes

[lramsay6701]

I am trying somethings I have found on youtube, if they fail ill give this a shot. 

Thank you very much.

[lramsay6701]

Thank you very much, it worked. I greatly appreciate your time and your help.

[IT_WinSec]

You are very welcome !