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- Re: HP Pavilion 570-p010na Desktop PC can not be reset in wi...
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05-06-2018 01:52 PM
Hello,
I have tried to do a factory reset on my windows 10 pc. I have tried each option, via the settings on the system, and the windows advanced options (shift + restart). When I try each option, it will get to different levels of completion then read that there was an error resetting the pc.
It is getting really frustrating, and I can't seem to find a way around it.
Thank you in advance.
Solved! Go to Solution.
Accepted Solutions
05-06-2018 02:00 PM
Where there's a will, there is a way 🙂
For whatever reason the process fails. You can reset this PC by performing clean Windows 10 reinstallation. here is how to do it
Windows reinstallation / clean installation :
- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB and proceed with clean installation/reinstallation.
Download:
>> https://www.microsoft.com/en-us/software-download/windows10ISO
Make sure you select the proper version (32 or 64 bit / Home or Pro)
Media Creation tool will always provide you with the latest Windows version/build - now 1803 Spring Creators Update.
- When download completes, you will need to write the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity)
When ready with the USB drive or with the DVD:
Please, shutdown the computer using the power button.
Insert the Windows USB thumdrive prepared previously
Power on the PC.
As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).
This should open a HP Startup Menu
Choose F9 to open Boot options. Select the USB thumb drive as a boot option.
- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).
Delete all existing partitions and install Windows on Disc 0 Unallocated space
- After successful Windows installation, install drivers taken from HP web site or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139
- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation
- You may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite
Hope this helps. Let me know how it goes
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
05-06-2018 02:00 PM
Where there's a will, there is a way 🙂
For whatever reason the process fails. You can reset this PC by performing clean Windows 10 reinstallation. here is how to do it
Windows reinstallation / clean installation :
- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB and proceed with clean installation/reinstallation.
Download:
>> https://www.microsoft.com/en-us/software-download/windows10ISO
Make sure you select the proper version (32 or 64 bit / Home or Pro)
Media Creation tool will always provide you with the latest Windows version/build - now 1803 Spring Creators Update.
- When download completes, you will need to write the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity)
When ready with the USB drive or with the DVD:
Please, shutdown the computer using the power button.
Insert the Windows USB thumdrive prepared previously
Power on the PC.
As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).
This should open a HP Startup Menu
Choose F9 to open Boot options. Select the USB thumb drive as a boot option.
- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).
Delete all existing partitions and install Windows on Disc 0 Unallocated space
- After successful Windows installation, install drivers taken from HP web site or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139
- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation
- You may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite
Hope this helps. Let me know how it goes
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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