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Britt2020
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Message 1 of 2
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HP Pavilion Desktop- 8th gen- just stopped coming on

HP Recommended
Pavilion All-in-One 27-r114
Microsoft Windows 10 (32-bit)

I purchased my HP Pavilion All-in-One desktop computer in March/2019 from Best Buy. Over a week ago it would not power on at all. I looked online and saw reviews from customers reporting the same issue who mentioned attempting a hard reset. So, I unplugged everything and held down the power button for 15 seconds before plugging the power cord back in, and still nothing. The power cord is fine because I plugged it into our other HP desktop, which turned on just fine. My computer does not even have power to it. I called customer service and the guy stated that it would be $360 just to ship it to them and look at it since it's out of warranty. I find it insane to spend hundreds of dollars shipping a defective product back to HP, especially after spending over $1000 for the computer last year. The representative rudely stated that $360 should not be a problem if I spent over $1000 for it already, which made me feel like HP was just trying to take customers money at this point. If anyone has any other tricks to offer, I am happy to try it just to see life in this desktop again. School is starting back so we cannot have broken computers at home right now. 

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Grzwacz
Level 12
Level 12
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Message 2 of 2
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HP Recommended

Hi,

 

Stuff happens, things break, components fail. $360 is expensive when fixing a $1000 PC.

 

All In One PCs have most components integrated on the motherboard.

 

The only "trick" would be to have a local PC tech diagnose the problem. Get a repair estimate from a local PC tech.

 

It could be the external power supply or a motherboard problem. It could be RAM, or the HDD, or a short caused by a faulty peripheral or a short caused by the port the peripheral is connected to.

 

Disconnect all unnecessary peripherals, try to start the PC again.

 

Try a different external power supply.

 

Disconnect the HDD and the DVD drive. Disconnect any MB header USB if possible.

 

Reseat the RAM.

 

Regards

 

 

 

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