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Nomadz
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Message 1 of 2
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HP Pavilion screen won't wake up

HP Recommended
Pavilion 590 p02005a
Microsoft Windows 10 (64-bit)

Brand new PC was set up yesterday, but once it goes in to sleep mode, no display appears on the monitor if you try to wake it.

 

I have tried the solutions posted here previously - setting power management for mouse and keyboard to activate machine from sleep. After doing this, I immediately put the machine into sleep mode and the fix appeared to work. However, coming back 20 minutes later the same problem persisted. CPU hums when keyboard is used, but no display on monitor.

 

The only way I can reset is to hold down the on/off button on the CPU to turn it off,  then restart. After restarting, the display is visible on the monitor - until it goes to sleep.

 

Any help would be appreciated. Thank you

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Nomadz,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not waking up from sleep mode.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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