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HP Recommended
HP Pavilion All-in-One PC 27-ca1000i (4N5D8AV)
Microsoft Windows 11

The PC crashes randomly and reboots  for no apparrent reason. This usually happens when the PC is not being used.

The PC is connected to a UPS so not a mains drop out. This is a recent occurrence .

Have done hardware and memory checks with no faults found.

Any suggestion welcome

David

3 REPLIES 3
HP Recommended

Hi @David-Martin,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Pavillion AIO randomly crashes and rebooting Not to worry I will help you to get a resolution to resolve the issue.

 

Please try the following Troubleshoots steps. 

 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

 

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

 

Step3

 

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

 

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to HP PCs - Computer locks up or freezes (Windows 11, 10)

click here and follow the troubleshooting steps  HP PCs - Improving PC performance (Windows)

click here and follow the troubleshooting steps  HP PCs - The computer is slow when used for the first time (Windows)

 

How to fix an HP computer running Windows 11 that restarts unexpectedly | HP Support

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

Thank you for your help Gaya.

What does your solution actually fix please,

 

David

HP Recommended

@David-Martin ,
 

Thank you for your reply, May I know how it is working after trying the above Troubleshooting steps?


A_Gayathri
HP Support Community Administrator.
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