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Message 1 of 2
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HP Support Assistant won't locate updates, install updates or analyze system

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Pavillion 590-p00XX desktop
Microsoft Windows 10 (64-bit)

HP Support Assistant had worked well under Win 10 but now fails to find updates, install them or analyze my HP Pavillion 590-p00XX desktop. I've uninstalled and reinstalled Support Assistant v. Version 9.6.587.0 / as both a user and an administrator yet the problems persist. My internet connection is excellent. What should I try now? Thanks.

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HP Support Agent
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@Joe989 Greetings from the HP Community!

Did you know that HPSA redirects application updates based on model-series and is not specific to your computer?


(Basically, the application gets updates based on the entire series, is not specific to your serial number, hence there are certain updates that can be skipped)


Although, if your applications aren't working and the updates are necessary, make sure you download the latest version available for HPSA from the Official HPSA website.

If yes, please follow the below steps to ensure the options are not set to Never :

  1. Open HP Support Assistant and click the Settings button.
  2. On the Health Analysis tab, select "Every day or week" from the Frequency drop-down list, and then click Save.
  3. Click the Tune up tab, select the "your preference" from the Frequency drop-down list, and then click Save.
  4. Restart the computer and try again.

for more details, click here


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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