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tan_batman
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Message 1 of 4
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HP all-in-one, black screen, can't get to startup

HP Recommended
Microsoft Windows 10 (64-bit)

My HP pavilion 23 all-in-one pc (23-g010) will not boot. Power led comes on as normal, makes normal whirring noises when turned on. But can't get any further. I've tried unplugging power and turning back on, disconnecting keyboard and mouse, F10 and F8, and every other solution i've found online. About a week prior I updated to Windows ten. How can i fix this black screen?

 

3 REPLIES 3
Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,699 139 148
Message 2 of 4
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Hi @tan_batman 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,699 139 148
Message 3 of 4
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,699 139 148
Message 4 of 4
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Hi @tan_batman

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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