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Locked

‎12-06-2024 01:31 AM

HP Recommended
Product: HP EliteBook x360 1030 G4 Notebook PC

i have an hp elitebook x260 1030 g4 that has a message display when starting up. it says " recovering intel (r) management engine firmware to version 12.0.45.1509" and starts to install it. it gets to 50% and then the device reboots and completes the same action in an eternal loop. I can't get to the bios config.

 

I've left it in this state for hours until I get tired of it and disconnected the power and it runs out of battery.

 

I've had a look through the support pages and can't see anything.

I've asked the chat bot, which seems confused from the outset.

 

any ideas?

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