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HP Recommended

My wife & I picked up a relatively inexpensive HP Envy earlier this month. It took nearly a week to follow 'steps' to allow it to let us use the machine.  While we are now able to get most emails, this windows11 denys, defies and challenges our limited computer abilities to get more than that without cussing and nearly tossing the whole desktop out the back door.  Is there anyone out here who has a reachable contact with customer support?

Actually, I'm more leaning to return or trade this in for a model more friendly towards the older generational types as ourselves (mid 70's)

Windows 11 has rendered this machine virtually useless to us. I would rather have the tried & true HP Pavilion we've been using carefree for about ten years.

Anyone think HP will make a swap? New machine has barely anything on it other than email correspondence and fewer than a dozen pictures on it.

3 REPLIES 3
HP Recommended

@wet-ink 

 

Welcome to the HP Community Forum.

 

Update - Remove Content and Comments not relevant to the situation

 

I'm sorry you are in trouble with your new computer.

 

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Product Return

 

If you purchased the device from the HP Store

(then)

I believe the return-window for major purchases made at the HP Store is 30 days (in this region).

If the return-window is still open and your machine meets whatever other criteria that are required,

 

What to do?

Contact the HP Store Customer Service department.

 

 

HP Store – USA

 

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

 

Customer Service - Example

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

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HP Product Support

 

New products generally come with a short "phone help" setup period -- once that window is closed, available HP Support is governed by the Warranty contract.  The "comes with the computer" contract is Hardware specific (certain hardware is covered for defects and longevity).

 

When you have hardware problems -- or you think you have hardware problems -- you can start with asking about the issue at the Community.

 

If you know the computer is broken -- pieces falling off -- computer won't start at all -- reports (from the system) of a disk failure -- you can ask us and we will likely tell you to contact HP Support.  That said, we have some very good hardware expertise in the Community -- Ask and find out what needs to be done.

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 

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HP Community Support

 

Our Community is staffed by volunteers - users and owners of HP tech.

There are a number of us that are generally available to answer questions.

 

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

 Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Many thanks for the reaching out. Our problems are far greater than the learning of a new system. It's the horrific enslavement forced upon the users.  Programs 'seem' more invasive and 'demanding' than non essential and cannot (without computer engineering degrees) be removed are certainly forefront.

Omitting other programs we used to perform tasks for our social activities fall between infantile to greed to discouraging to outright fear.

  Having to sign 'waivers' , extending to 'agreements' under other programs is another cause of distrust. Our wanting to use 'Word' for example, forces a person to sign/agree to 'terms' not even most lawyers can understand without a paper chase.

No sir. The distrust people now have of and about big tech companies now equal that of politicians. And both those have long out paced lawyers and used car dealers.

What I would find an acceptable term is from HP to perhaps extend a credit voucher, for use of any other HP product within two years.  We still have two HP laptops we can use for other needs but do not at this time see us buying another HP /MS desktop for ourselves.  As for this desktop, (I haven't even made the first payment on it) we will probably let it sit idle in the cellar and consider the $499 a lesson learned NOT to trust big tech ever again. I know our children agree to our concerns so maybe that in itself is some sort of compensation.   Thanks for listening..... BTW, another example of HP 'ineptness' is within its own 'support' link.  The other night I attempted to request some assistance and it asked our product serial number. I typed it in, but bounced back asking for a legitimate number. So back I went to the page and thought maybe i was wrong. NP, I'll look where they tell me. But I found the same SN as I typed in. Again, another bounce repeating I needed a recognized SN. 

I then went and agreed to the  remote search. SAME product SN as previous attempts but it was still not accepted even as I copied & pasted it as written. 

I'm now believing a big tech conspiracy to not just 'eavesdrop' on the public, but to control their personal data as well. I will consider voting Trump if he runs in 2024

HP Recommended

@wet-ink 

 

You are welcome.

 

Your concern has been brought to the attention of our moderator team for review and possible escalation.

Should there be a response, you will be contacted.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.