HP live (non)supprt

[wet-ink]

My wife & I picked up a relatively inexpensive HP Envy earlier this month. It took nearly a week to follow 'steps' to allow it to let us use the machine.  While we are now able to get most emails, this windows11 denys, defies and challenges our limited computer abilities to get more than that without cussing and nearly tossing the whole desktop out the back door.  Is there anyone out here who has a reachable contact with customer support?

Actually, I'm more leaning to return or trade this in for a model more friendly towards the older generational types as ourselves (mid 70's)

Windows 11 has rendered this machine virtually useless to us. I would rather have the tried & true HP Pavilion we've been using carefree for about ten years.

Anyone think HP will make a swap? New machine has barely anything on it other than email correspondence and fewer than a dozen pictures on it.

[Dragon-Fur]

@wet-ink 

Welcome to the HP Community Forum.

Update - Remove Content and Comments not relevant to the situation

I'm sorry you are in trouble with your new computer.

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[wet-ink]

Many thanks for the reaching out. Our problems are far greater than the learning of a new system. It's the horrific enslavement forced upon the users.  Programs 'seem' more invasive and 'demanding' than non essential and cannot (without computer engineering degrees) be removed are certainly forefront.

Omitting other programs we used to perform tasks for our social activities fall between infantile to greed to discouraging to outright fear.

  Having to sign 'waivers' , extending to 'agreements' under other programs is another cause of distrust. Our wanting to use 'Word' for example, forces a person to sign/agree to 'terms' not even most lawyers can understand without a paper chase.

No sir. The distrust people now have of and about big tech companies now equal that of politicians. And both those have long out paced lawyers and used car dealers.

What I would find an acceptable term is from HP to perhaps extend a credit voucher, for use of any other HP product within two years.  We still have two HP laptops we can use for other needs but do not at this time see us buying another HP /MS desktop for ourselves.  As for this desktop, (I haven't even made the first payment on it) we will probably let it sit idle in the cellar and consider the $499 a lesson learned NOT to trust big tech ever again. I know our children agree to our concerns so maybe that in itself is some sort of compensation.   Thanks for listening..... BTW, another example of HP 'ineptness' is within its own 'support' link.  The other night I attempted to request some assistance and it asked our product serial number. I typed it in, but bounced back asking for a legitimate number. So back I went to the page and thought maybe i was wrong. NP, I'll look where they tell me. But I found the same SN as I typed in. Again, another bounce repeating I needed a recognized SN. 

I then went and agreed to the  remote search. SAME product SN as previous attempts but it was still not accepted even as I copied & pasted it as written. 

I'm now believing a big tech conspiracy to not just 'eavesdrop' on the public, but to control their personal data as well. I will consider voting Trump if he runs in 2024

[Dragon-Fur]

@wet-ink 

You are welcome.

Your concern has been brought to the attention of our moderator team for review and possible escalation.

Should there be a response, you will be contacted.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"