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HP Recommended
HP Pavilion 500-054 Desktop PC
Microsoft Windows 8.1 (64-bit)

Where can I download the specific recovery for my PC to restore it to factory conditions?

 

Thanks!

1 REPLY 1
HP Recommended

Hi:

 

HP no longer sells recovery media for your PC.

 

You can order W8 recovery media from this vendor at the link below.

 

Computer Surgeons - Windows 8 64 Bit (13AM2RR8602) Recovery Kit E9S25AV For HP Pavilion Desktop PC M...

 

You can reinstall W8.1 for free by using the W8 product key in your PC's BIOS.

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC...You want the plain W8.1 64-bit ISO file.

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

At the beginning of the installation routine, you can delete every partition on the drive.

 

If you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'standard.'

 

 334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive, so it is bootable, or you can use the free Rufus utility to create a bootable USB drive with the ISO file.

 

Then you can install the available drivers and software from the PC's support page.

 

HP Pavilion 500-054 Desktop PC Software and Driver Downloads | HP® Customer Support

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.