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Jack-Kay007
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HP recovery manager

HP Recommended
Pavilion 27-a030
Microsoft Windows 10 (64-bit)

when trying to restore my backup on HP recovery manager I keep getting the message, destination drive is not connected.

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WAWood
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@Jack-Kay007 

Please provide details on what happened to your PC that you are now trying to use the recovery manager.

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I am a volunteer and I do not work for, nor represent, HP
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Jack-Kay007
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Hi, Thanks for trying to help me out. My HP Pavilion, Desktop computer, all-in-one, 27-a030, windows 10 OS crashed suddenly. Luckily, I was able to back-up all my files on a DVD through HP recovery manager. However when I reinstalled windows 10, and tried to restore my backed-up files through HP recovery manager, it keeps stopping after restoring 85% of the files. I even tried to copy the files into an external USB drive bu still ran into the same problem. Very frustrated and just don't know what else to do. May be you can help. Thanks again.       

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WAWood
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@Jack-Kay007 

Sorry, but HP uses some proprietary format for their backups and if their tool will not read the backups, as far as I know, you are stuck.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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