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HP Recommended
HP ENVY Desktop PC TPE01-2000i (1K4E9AV)

Just had an HP repair agent ask me to pay 318 because we did not know the bios password on a brand new computer. No one even knew how to set a bios password so I don't know how it came to be. He insisted I'd need to pay 318 on a warrantied item to get a new bios chip or whatever it's called.

Luckily I was working in conjunction with Costco concierge. This scammer should be fired and arrested for fraud. 

I quickly googled the issue and you can reset bios without the password fairly simply and quickly and it requires zero new parts.

 

I firmly believe there wasn't ever a password and he was just scamming me to try to charge for unnecessary uncovered repairs.

We gave him all our windows passwords for the record but it was moot seeing as the machine had already been reset prior to being shipped in. The reason we sent this few months old computer back was we kept getting blue and grey screens. This person's name is [Personal info removed] and I plan on reporting HP and this individual to the Federal Consumer Complaints Dept.

1 REPLY 1
HP Recommended

@Ceceme

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.