HPCommRecovery.exe - Stopped working

[ValeriaLahey]

Hello,
I've got a problem with my account access. I've tried everything, but nothing helps! Even full scan of my system shows me that everything is fine. When I'm trying to enter my accout i have this blue screen (1 pic). When I review my computer's reliability and problem history, it shows me that hpcommrecovery stopped working (2 pic). After I click on the problem details - it says that the hpcommrecovery got a wrong application path (3 pic). As I understand, it all happed after I installed HP PC Hardware Diagnostic Windows - which HP Support Assistant recommended me to do. How can I fix this proplem?
Thanks,

Best regards,

Valeria
1324

[KrazyToad]

@ValeriaLahey

Welcome to HP Community

I have gone through your Post and would like to help

As per the Pictures I see that you are able to log  into Windows., Try creating a New User Account and check if you face the same issue.

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

If the issue persists please perform a Reset. You can refer to this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.