cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
280
Flag Post

Solved!

Hard Drive Fail...need help with new hard drive...can't find windows 7 download

HP Recommended
HP Pavilion HPE Series h8-1223
Microsoft Windows 7 (64-bit)

Hello,

 

My Hard Drive has failed, I have purchased another one however I am having trouble getting a copy of window's 7 to re-install.  Does someone know what to do?  When I go to windows site it says my product key it says

 

"The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options"

 

can't find a download on the HP site...can't seem to find live chat anymore either?

 

Help!

1 REPLY 1
Highlighted
Level 20
Level 20
123,185 113,366 18,256 27,867
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

HP does not offer recovery media for download.  You have to purchase a set of recovery disks which you can do at the link below.

 

http://support.hp.com/us-en/mediaorder/HP-Pavilion-HPE-h8-1200-Desktop-PC-series/5187019/model/52315...

 

Alternatively, this site claims to have genuine, unadulterated W7 ISO files for download.

 

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

 

Click on the link labeled Windows ISO Downloader.exe

 

You can use either the:

 

Win 7 Home Premium/Pro (as applicable) SP1 or the (Retail version, but the OEM key on your PC's case will work with it)

 

Win 7 Home Premium/Pro (as applicable) SP1 COEM (This version would be for what HP would have used--System Builder)

 

N is for European countries.

 

K is for South Korean markets.

 

You can use this tool to transfer the ISO file to a 4 GB USB flash drive or DVD.

 

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation