02-13-2017 01:49 PM
Product Name: hp15-r181nr
My HP 15 laptop was running slow and I couldn't get past the Welcome Screen. I ran a diagnostics test and received the Hard Drive Short DST Check : Failed message. My laptop is no longer under warranty. What are my options?
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02-13-2017 02:38 PM
The disk-drive either has failed, or it is showing that it is about to fail.
Given that it is out-of-warranty, you need to purchase a replacement disk-drive, and then reinstall Windows.
There is no option to place an order with HP to get a "System Recovery Set".
This is either one USB memory-stick, or several DVD disks, that you can use to reinstall Windows.
However, if your computer was running Windows 10, you have a "digital entitlement" to reinstall Windows 10.
On another computer, see: https://www.microsoft.com/en-ca/software-download/windows10
You can download Windows 10, and install it on the new disk-drive.
If asked to enter a 25-character product-key, click "I do not have one", to activate your entitlement.
Although Windows does not boot from the old disk-drive, it may still "barely-work" -- just long-enough to attach it as a "slave" disk-drive, and to copy all your files/bookmarks/music/pictures from it.