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HP Recommended
HP envy 700 pc series
Microsoft Windows 10 (64-bit)

I have A hp envy 700 pc series and i need The software so i can Replace the broken hard drive. 

product# f3e01aa#aba

3 REPLIES 3
HP Recommended

If your computer was running an "activated" copy of Windows 10, Microsoft "knows" your product-key.

 

So, if you download the "generic" Windows 10 software:   Download Windows 10 (microsoft.com)

to an empty 8 GB USB memory-stick, or burn to a blank DVD disk, and boot from this media, you can reinstall Windows 10. onto the replacement disk-drive.  If asked for a product-key, click "I do not have one". Windows will "call-home" to Microsoft, and will automatically use the previous product-key.

 

 

HP Recommended

But then i wont Have office or all the hp tools and recovery that came with the computer

HP Recommended

@Jrod918 

That's correct -- but while HP Recovery Media will have the HP utilities and HP drivers, it will not have MS Office on it.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 

As to MS Office, we can not help you with that, so you will have to contact HP Customer Support to see what they can do for you:

 

USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp

Good Luck



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