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‎06-12-2023 04:08 PM

HP Recommended
Product: HP Stream - 14-ax010wm
Operating System: Microsoft Windows 10 (32-bit)

I have forgotten the name to my laptop and do not have enough space on it too reset it. Is there any way I can get back into my laptop?

Category:
2 REPLIES 2

‎06-12-2023 04:09 PM

HP Recommended

*password not name lol

 

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‎06-12-2023 06:22 PM - edited ‎06-12-2023 06:23 PM

HP Recommended

Hi:

 

Here's what I recommend you do...

 

Use the HP cloud recovery tool which will create a bootable recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility...You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you have to use the recovery tool on another PC, you will need to enter your PC's full product number in the tool's search window, which is X7S46UA#ABA

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