11-10-2019 03:56 PM
I recently bought a house and the woman that I bought the house from left her computer. I was wondering if there was a way to completely reset the computer without logging in, because I do not have the password to her account.
11-13-2019 01:50 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- What is the operating system?
Click here: to perform a system recovery.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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