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Parlangua
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How do I reset my computer without logging in first?

Pavilion 23

I recently bought a house and the woman that I bought the house from left her computer. I was wondering if there was a way to completely reset the computer without logging in, because I do not have the password to her account.

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How do I reset my computer without logging in first?

@Parlangua
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • What is the operating system?

Click here: to perform a system recovery.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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