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Locked

‎03-23-2020 02:16 PM

HP Recommended
Product: Example: All in One model 19-2304
Operating System: Microsoft Windows 10 (64-bit)

 

HP All In One , produc k5h31AA # ABA 

I need to remove the BIOS administrator password, I don't remember it.

1 REPLY 1

‎03-23-2020 02:23 PM

HP Recommended

@IsabelJulia1898 

BIOS and Administrator password are very different items, not one and the same.

 

By Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

To resolve a forgotten BIOS (power-on) password issue, since that password is embedded into the firmware of the system board, to reset that, a system board replacement is required -- for which you will be charged. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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