How to fix blue screen (critical system died)

[Mae1977]

I have Hp window 11 and I got the blue screen I don't know how to fix it 

[Garp_senchau]

@Mae1977, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Note Error Message: Document the blue screen error message and the activity during its occurrence. This information can help pinpoint the issue.

Perform a Hard Reset: Disconnect all external peripherals and conduct a hard reset to clear temporary memory issues.

• Turn off the computer.
• Remove the computer from any port replicator or docking station.
• Disconnect all external devices, such as USB drives and printers.
• Unplug the AC adapter and remove the battery (if possible).
• Hold the power button for at least 15 seconds to discharge residual power.
• Reinstall the battery and plug in the AC adapter without connecting peripherals.
• Turn on the computer and select "Start Windows Normally" if prompted.

Reset BIOS to Default: This prevents booting problems due to changes in BIOS settings.

• Reboot the computer and press F10.
• Navigate to "Main" and select "Restore Defaults."

Run HP Hardware Diagnostics: Use HP PC Hardware Diagnostics (UEFI) to test the hard drive, memory, and system for issues.

• This tool can help identify faulty hardware that might be causing the blue screen.

Remove Recently Added Hardware: Uninstall any recently added hardware or software, as they may be incompatible with your system.

Also, refer to this guide for further troubleshooting: HP PCs - Error messages are displayed on a blue screen (Windows 11, 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,