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‎09-22-2022 07:27 AM

HP Recommended
Product: HP ENVY Desktop PC TE01-1000i (1K4E8AV)
Operating System: Microsoft Windows 11

The prompt on the screen is that the BIOS file is either corrupted or can't be found. So I have to recover using a USB recovery drive. But I cannot find the drivers on the HP support website - prompts me to a screen that reads, "We are unable to find drivers for your product." What are my options here? Does anyone have any idea? Your help will save me. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2022 08:25 AM

HP Recommended

Hi:

 

Yes, I got the same thing.

 

There are drivers for the general HP ENVY Desktop PC TE01-1000i model series:

 

HP ENVY Desktop PC TE01-1000i Software and Driver Downloads | HP® Customer Support

 

They should be for use for your PC as well.

View solution in original post

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4 REPLIES 4

‎09-22-2022 08:25 AM

HP Recommended

Hi:

 

Yes, I got the same thing.

 

There are drivers for the general HP ENVY Desktop PC TE01-1000i model series:

 

HP ENVY Desktop PC TE01-1000i Software and Driver Downloads | HP® Customer Support

 

They should be for use for your PC as well.

1 person found this reply helpful
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‎09-26-2022 02:17 PM

HP Recommended

Thank you . I did download the bios. But it is still stuck with 64% install on the screen which blinks every couple seconds. 

What does that mean and how to fix . ? 

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‎09-26-2022 02:19 PM

HP Recommended

You're very welcome.

 

Unfortunately, I wouldn't know what it means or how to fix it, but it does not sound good to me.

 

I suggest you start a new topic on the subject.

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‎09-26-2022 04:42 PM

HP Recommended

thank you.

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