cancel
Showing results for 
Search instead for 
Did you mean: 
PeterD55
New member
2 1 0 0
Message 1 of 4
253
Flag Post

Solved!

Hp Pro 3420 W10. Fkey 10 not working

HP Recommended
pro 3420
Microsoft Windows 10 (64-bit)

Hi.  The F10 Michrophone key does not work. Is there a utility I can run or a service I should check?  I realize that 64 bit W10 might not have been test on this machine.  Any suggestions would be greatly appreciated.  PeterD

1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
Level 16
Level 16
32,705 32,605 2,968 7,286
Message 4 of 4
Flag Post
HP Recommended

@PeterD55 

Yeah, the clean install IS the problem -- as that only installs GENERIC drivers that are provided by MS, and while those often work quite well, they do not work as well as the HP drivers, nor to they include the full functionality of the HP drivers.

 

It is better, when you have Win7, to do an in-place Upgrade, as that retains some of the original drivers when it can't find a replacement from MS.

 

Since you probably did NOT make an image backup of Win7 before you did the replacement, you have nothing to restore FROM -- so there is no way to get the HP Win7 back.

 

Here's the HP page with drivers for your model PC:  https://support.hp.com/us-en/drivers/selfservice/hp-pro-3420-all-in-one-pc/5154815

 

You MIGHT be able to use the Win8 drivers, and also might be able to use the Win7 drivers in Compatibility mode.  Those are worth a try.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

3 REPLIES 3
WAWood
Level 16
Level 16
32,705 32,605 2,968 7,286
Message 2 of 4
Flag Post
HP Recommended

@PeterD55 

Presuming that Win10 is now running on the PC (because you mentioned Win10), HOW did it get there?

 

Did you do an in-place Upgrade, which would have retained many of the original HP Win7 drivers?

 

Or did you do a clean-install, which would have replaced the HP Win7 drivers with generic MS Win10 drivers?

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
PeterD55
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi WAWood,  Thanks for helping me outon this.  W10 was a clean official install so I assume that W10 drivers were installed.  Is that the problem?  Do I somehow need to get some specific W7 drivers?

 

Please advise.  Much appreciated.

 

PeterD

0 Kudos
WAWood
Level 16
Level 16
32,705 32,605 2,968 7,286
Message 4 of 4
Flag Post
HP Recommended

@PeterD55 

Yeah, the clean install IS the problem -- as that only installs GENERIC drivers that are provided by MS, and while those often work quite well, they do not work as well as the HP drivers, nor to they include the full functionality of the HP drivers.

 

It is better, when you have Win7, to do an in-place Upgrade, as that retains some of the original drivers when it can't find a replacement from MS.

 

Since you probably did NOT make an image backup of Win7 before you did the replacement, you have nothing to restore FROM -- so there is no way to get the HP Win7 back.

 

Here's the HP page with drivers for your model PC:  https://support.hp.com/us-en/drivers/selfservice/hp-pro-3420-all-in-one-pc/5154815

 

You MIGHT be able to use the Win8 drivers, and also might be able to use the Win7 drivers in Compatibility mode.  Those are worth a try.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation