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HP Recommended
M6-AE151DX
Microsoft Windows 10 (64-bit)

I am fixing a friends daugheters computer, the hard drive is going bad so I recovered as much of the data as possible and created a recovery drive and installed a samsung ssd. The partition is active and formated to a singel partition. I then install it in the machine and boot to the recovery disk and the system recovery option is unselectable. What am I doing wrong? I tried all the online options for secure boot and such  with no luck. 

 

Thaks for any help you can give me!

 

Regards

Paul

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

If the system recovery program/drive you made isn't working, you can use this alternate method to reinstall W10...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

Select Download tool now, and select Run.

 

If you agree to the license terms, select Accept.

 

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.


Select which media you want to use:

 

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

 

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-m6-Notebook-PC-series/10477092/model/925911...

View solution in original post

4 REPLIES 4
HP Recommended

Hi:

 

If the system recovery program/drive you made isn't working, you can use this alternate method to reinstall W10...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

Select Download tool now, and select Run.

 

If you agree to the license terms, select Accept.

 

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.


Select which media you want to use:

 

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

 

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-m6-Notebook-PC-series/10477092/model/925911...

HP Recommended

How did you create recovery media - via HP Recovery Manager?

 

It really should just work - assuming that you definitely boot up this PC from that very media (USB, I assume?), not from recovery partition.

HP Recommended

Sorry I am sol late getting back, but I followed the directions and it worked like a charm. Thank you for your advice!!!

HP Recommended

You're very welcome.

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