Hp envy 750se won't start psu light is green?.

[alexsunny123]

Hello,

Was exporting a video in premiere and then my hp envy 750 desktop computer flashed a quick blue screen and now won't start at all. The green light is on and solid in the back by psu, but power switch won't do anything... I tried a hard reset and all other ways to start it that I found online to no avail.

thanks

alexsunny

[WAWood]

@alexsunny123 

All the LED means is that the motherboard is getting power -- it doesn't tell you anything else.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not provide the results you want then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

Good Luck

[alexsunny123]

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@alexsunny123 wrote:

Hello,

Was exporting a video in premiere and then my hp envy 750 desktop computer flashed a quick blue screen and now won't start at all. The green light is on and solid in the back by psu, chatki  chatiw random talk but power switch won't do anything... I tried a hard reset and all other ways to start it that I found online to no avail.

thanks

alexsunny

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thanks my issue has been fixed.

[wb2001]

@alexsunny123,

Would have been nice to know what solved the issue !