• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-14-2021 09:34 PM

HP Recommended

I have an older hp Pavillion,  and I just restarted it only to find this screen. It will not go away. I've tried hitting F10 repeatedly,  tried esc out of it, ran the fast test, etc.

How do I get rid of this?

1 person had the same question
1 REPLY 1

‎04-16-2021 12:27 PM

HP Recommended

If the ESC key on your keyboard is not sending anything, try a different keyboard.


However, you might have some underlying problem that caused the computer to load the Diagnostics, instead of booting into Windows. 

 

Need more information from you.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.