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‎02-04-2019 07:08 PM

HP Recommended
Product: Example: Pavilion750-050qe 65XX
Operating System: Microsoft Windows 8.1 (64-bit)

 

After my computer is recovered will my computer have a new password? Will my computer have a new administor account? I dont have my password and need some experience with my computer. I need to have a administor account and password I can do this. I love computers and I getting an answer would be awesome.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-07-2019 10:19 AM

HP Recommended

@ichstudytechKno 

If you do a factory reset using HP Recovery Media, that erases the entire content of the hard drive, including all settings, accounts, data, and applications.

When the reset is done -- it can take a few hours to finish -- your PC will be like it was when you first opened it, meaning, it will redo the original setup.  No accounts will be saved as part of this process, so you will have to go through setting it up all over again.

Good Luck



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎02-07-2019 10:19 AM

HP Recommended

@ichstudytechKno 

If you do a factory reset using HP Recovery Media, that erases the entire content of the hard drive, including all settings, accounts, data, and applications.

When the reset is done -- it can take a few hours to finish -- your PC will be like it was when you first opened it, meaning, it will redo the original setup.  No accounts will be saved as part of this process, so you will have to go through setting it up all over again.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎02-07-2019 08:02 PM

HP Recommended

Hey I am thankful I got the answer from you. I want to get my computer working. Recovery media is the disc from software and drivers? I am ghoing to do a recovery work. Thanks for your answer.

 

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