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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- I am getting oxcoooo185 problem

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04-09-2024 03:13 PM
This is an internal Windows system error and we can do nothing for you from here.
You will need to reinstall Windows to correct this and we can not provide you the install media to do that -- you have to use the HP CLoud Recovery tool and your own USB stick to do that reinstall.
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.
You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:
https://www.youtube.com/watch?v=xmtXOU40vxk
You use the Microsoft Store to download the actual tool:
https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us
If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:
https://support.hp.com/us-en/document/ish_2039298-1862169-16
Here's a video from HP Support about using the Cloud Recovery Tool:
https://www.youtube.com/watch?v=P7AwuKNJKS4
I am a volunteer and I do not work for, nor represent, HP