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ladyreaper1
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Message 1 of 2
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I can't get past the power on password

HP Recommended
Pavilion 500 PC series
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I received a hp cpu pavilion as a gift from a friend, but they forgot their password for power on and administer password too. I have tried factory resetting it by taking out the penny battery and waiting an hour, but it still won't work. 

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WAWood
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Message 2 of 2
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HP Recommended

@ladyreaper1 

Removing batteries does nothing to reset passwords on laptops.

 

I'm really sorry that we can not help you with this, but Community policy prohibits us from assisting you in any way.

For BIOS password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/ru/ru/contact-hp/phone-assist.html

If you are not prepared to spend the money to get HP to replace the motherboard for BIOS password resets, you could take the PC to a local repair facility to see if they can do it for you -- but we are unable to assist in that.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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