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I cant shut my laptop or it will break, so how can I fix my laptop with loosing the files.

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The model number is 17-by0062cl. What steps do I need to take in order to fix my laptop?

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Why do you think it is broken?


Make Backups and Recovery Media.


Troubleshooting etc is here.......


More details may help us to help you.



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I see that @Lil_Boy_Blue is trying to help you ... but you've told us NOTHING about what is wrong with it, so how do you expect us to provide any detailed assistance?


Plus, you posted this in the DESKTOP section, and that did not help matters.

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