I forgot my HP Windows 8 [personal information removed]

[DIY1978]

I have a Hewlett-Packard Model: AU48y3K serial [Personal Information Removed]Windows 8..I’ve forgotten my password and don’t have a recovery disc. What can I do? Nothing I’ve found online has been any help. 

[WAWood]

@DIY1978 

Passwords can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

[MatheusH]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.