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‎12-28-2021 02:06 PM - edited ‎12-28-2021 02:28 PM

HP Recommended
Product: Pavilion desktop 500 series 500-242ea
Operating System: Microsoft Windows 10 (64-bit)

I first had an intermittent problem with my cursor/pc freezing. This was followed by a BSOD STOP CODE: VIDEO TDR FAILURE.  What failed atikmpag.sys.

  • I tried system restore but this didn't work. I think that the problem is with a failed graphic card/driver. Today, I have got a new BSOD STOP CODE CRITICAL SYSTEM DIED. My first question is how do I save my personal data files 138 GB copied from my hard drive to an external drive. I'd like to do this before fixing the other issue. How do I best do this?

            Many thanks Trevo1

Category:
5 REPLIES 5

‎12-28-2021 03:45 PM

HP Recommended

If you have external drive, USB3 for example, then boot into safe mode and copy the files over. Use robocopy

https://adamtheautomator.com/robocopy/

 

Safe mode might keep the graphics board from faulting and interrupting the copy procedure.

 

robocopy has option to restart the copy after a network glitch and pick up where it left off.

 I have only used it over a network and with the /MIR command and there are a lot of options.

 

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‎12-29-2021 05:34 AM

HP Recommended

Hi

if this your computer

https://support.hp.com/us-en/product/hp-pavilion-500-200-desktop-pc-series/5399647/model/6778059/doc...

taking the usual precautions
open the computer, and remove the graphics card
connect the screen directly to the motherboard
This will fix the graphics card problem, if that is what is preventing you from using the computer.

 

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Windows 11 22h2 inside , user

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‎01-02-2022 07:51 AM

HP Recommended

I have a large external drive connected with a USB 2.0 connection. Would this do to transfer the files from the hard drive from safe mode? I don't see how I can use the copying software that you suggest as I cannot access the internet due to the BSOD 

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‎01-02-2022 07:54 AM

HP Recommended

I have a large external drive connected with a USB 2.0 connection. Would this do to transfer the files from the hard drive from safe mode? I don't see how I can use the copying software that you suggest as I cannot access the internet due to the BSOD 

Was this reply helpful? Yes No

‎01-02-2022 10:42 AM

HP Recommended
@Prométhée wrote:

Hi

if this your computer

https://support.hp.com/us-en/product/hp-pavilion-500-200-desktop-pc-series/5399647/model/6778059/doc...

taking the usual precautions
open the computer, and remove the graphics card
connect the screen directly to the motherboard
This will fix the graphics card problem, if that is what is preventing you from using the computer.

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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