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Zandy_Mike
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Message 1 of 6
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Solved!

I have a HP 23-Q010 ALL IN ONE can't reset or restore

HP Recommended
HP 23-Q010
Microsoft Windows 10 (64-bit)

Hi...my system was up and working this morning..But I wanted to reset the windows so I moved all my files to my  E:

 

Can someone help me

Where is the Windows key?

I thought the restore files was on a hidden partition?

I tried to reset from this machine but I get an error There was a proble! Resetting your pc. No changes were made

I click cancel

Then I click Exit and Continue to windows 10

Then it loops Preparing Automatic repair then

Diagnosing your pc

I don't remember getting a DVD in the box..if so its lost.

How do I restore and if I can find the windows product key..

Thank you kindly

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,322 64,886 22,043 33,961
Message 2 of 6
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HP Recommended

Hi:

 

The Windows product key is in your PC's BIOS.

 

You don't need it to reinstall W10.

 

Make bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP Pavilion All-in-One - 23-q010 Software and Driver Downloads | HP® Customer Support

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Paul_Tikkanen
Level 21
Level 21
141,322 64,886 22,043 33,961
Message 2 of 6
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HP Recommended

Hi:

 

The Windows product key is in your PC's BIOS.

 

You don't need it to reinstall W10.

 

Make bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP Pavilion All-in-One - 23-q010 Software and Driver Downloads | HP® Customer Support

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Zandy_Mike
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Message 3 of 6
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Thank you so much for your help.

 

I am talking with you through a Amazon fire tablet. I assume I will need a laptop or a pc to create these bootable media?

 

Again ..I appreciate your help and your time.

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Paul_Tikkanen
Level 21
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141,322 64,886 22,043 33,961
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You're very welcome.

 

Yes, you will need to have access to another Windows PC running W7 64 bit or newer.

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Zandy_Mike
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Thank you Paul.. I do now remember making 5 CDs when I brought this home 4 years sgo .. But God knows where they are. I will look for a friend with a laptop CD/DVD burner..

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Paul_Tikkanen
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Level 21
141,322 64,886 22,043 33,961
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Anytime.

 

Glad to have been of assistance.

 

You don't necessarily need a DVD burner.

 

The media creation tool automatically will make a bootable USB W10 installation drive for you.

 

You just need to have an 8 GB USB flash drive, but you will still need a Windows PC.

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