04-11-2017 07:50 PM
I can hear the it load the windows screen in the background but theres nothing I can do I can not find a way to make it work. In desperate need any help would be grateful.
04-12-2017 10:35 AM
Your computer is an "All-In-One" desktop, with integrated video.
It does not have any "video-output" port.
So, a usual recommendation, namely to connect an external monitor, to "clone" the screen output, is not easily possible.
However, one option is to buy: http://www.bestbuy.com/site/insignia-usb-to-vga-adapter-black/4974300.p?skuId=4974300
It connects to one of USB 2.0 ports on your computer, and allows you to attach a standard monitor, so that you can "see" what is happening.
Is your computer still under warranty? If so, contact HP, to get it serviced.
If not, take your computer to a qualified repair technician, for trouble-shooting and repair, because there is really nothing else that you can do.